Terms of Service

Last updated: 2026-10-02 · Version v2.3 (caregiver) / v2.4 (self-managed)

senior-bridge is provided by SENIOR-BRIDGE LLC, a Kentucky limited liability company ("we", "us"). By creating a senior-bridge account or sending messages through this service, you agree to the following terms. If you do not agree, do not create an account or send messages. These are the same Terms presented inside the senior-bridge dashboard at signup.

1. What this service is

senior-bridge is a friendly text-message companion service for older adults. It allows a caregiver to enroll an elderly relative or friend ("Senior") and have an AI-driven assistant exchange friendly text messages with that Senior. SMS delivery is provided by Twilio. AI replies are generated by Anthropic and Google models (see the Privacy Policy for what each receives). The service is currently in invite-only beta.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract. You may only register Seniors with whom you have a legitimate caregiving relationship, and you must have either (a) the Senior's informed consent to receive automated messages from this service, or (b) durable power of attorney or equivalent legal authority. The service is intended for use within the United States; SMS delivery to non-US numbers is not supported.

3. Phone numbers, consent, and text messages

Only the person who will receive our texts can opt in, by texting JOIN to (502) 305-5317 from their own phone; see how texting consent works. Entering a Senior’s phone number in the dashboard is not consent and sends nothing: we never text a number first, and you cannot opt anyone in on their behalf. Any number you enter must be the Senior’s own. When you tell a Senior about the service, use our call to action (including how often we text, that message and data rates may apply, and that they can reply STOP to opt out). You will not re-enter a number that has opted out.

The Senior Bridge text program. senior-bridge (SENIOR-BRIDGE LLC, also written "Senior Bridge") sends recurring automated text messages:

• To Seniors who opted in: a morning and evening check-in, replies when they text us, reminders their family sets, and optional weekly extras (a newsletter link, a picture of their week). Message frequency varies, usually 2–5 messages a day.
• To caregivers and emergency contacts who opted in by texting JOIN from their own phone: alert texts only when something needs attention, plus occasional notes they chose.
• Message and data rates may apply. We send no marketing or promotional messages.
• Reply HELP for help, or email [email protected]. Reply STOP at any time to opt out; you'll get one confirmation and no further messages. Text START to opt back in.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

4. Cost and billing

During beta, senior-bridge is free. After public launch, paid plans will be billed monthly via a regulated processor (Stripe). The free trial period is 30 days from account creation; pricing is not yet finalized and will be communicated in advance of any charge.

5. Acceptable use

You will NOT use senior-bridge to: (a) send unsolicited messages to anyone who has not consented; (b) send commercial, political, or fundraising messages; (c) impersonate a real human in a deceptive way; (d) deliver content that is harmful, harassing, or unlawful; (e) attempt to get around the service's safety checks on outgoing messages, or its activity log; or (f) enroll a Senior without legitimate caregiving authority.

6. AI content

Messages, pictures (such as the Sunday Recap), and spoken replies in phone conversations created by senior-bridge are generated by AI providers and are NOT reviewed by a human prior to delivery. Output may occasionally be inaccurate, off-tone, or otherwise imperfect. The caregiver remains responsible for monitoring the conversation log and intervening when appropriate.

7. NOT a medical, mental-health, or emergency service

senior-bridge is NOT a medical device, mental-health provider, or emergency-response service. We are NOT a covered entity under HIPAA. If a Senior expresses suicidal intent, severe pain, or any other emergency, you must respond personally and contact appropriate professionals. Always call 911 (or your local emergency number) for emergencies. The senior-bridge classifier and caregiver-alert system are best-effort safety nets, not replacements for human care.

8. Data and privacy

See the Privacy Policy. In summary: we keep what we need to run the service, we don't sell it, you can ask us to delete it.

9. Cancellation

You may cancel any senior account at any time from the dashboard. We delete the senior's profile and linked data right away; their text messages and activity log are kept for 90 days, then deleted (see the Privacy Policy). We keep a minimal record that the deletion occurred.

10. Suspension

We may suspend, deactivate, or delete a caregiver account at any time for violations of these terms or for any other reason. Audit logs of past activity may be retained even after account deletion.

11. Disclaimer and limitation of liability

SENIOR-BRIDGE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE MESSAGE DELIVERY, AVAILABILITY, OR ACCURACY OF AI OUTPUT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM USE OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY FOR DIRECT DAMAGES IS LIMITED TO THE AMOUNT YOU PAID US IN THE PRIOR 12 MONTHS, OR $50 IF YOU PAID NOTHING.

12. Self-managed account notice

The above sections govern caregiver-managed accounts. If you create a self-managed account (the senior is the account owner), you additionally acknowledge:

• This service provides AI companionship via SMS, NOT medical care or emergency response.
• The classifier scans your messages for safety concerns and may attempt to escalate to your designated emergency contact.
• Without an emergency contact configured, no escalation is possible. The service can only respond to you.
• If you have any medical emergency, mental-health crisis, or urgent safety concern, call 911 (or your local emergency number) immediately. The service is not a replacement for emergency services.
• You may add, edit, or remove your emergency contact at any time in Settings.

13. Changes

These terms may be updated. Continued use after a new version is published constitutes acceptance of the new terms. Material changes will be communicated to active users by email and/or in-dashboard notice.

14. Governing law

These terms are governed by the laws of the Commonwealth of Kentucky, USA. Any dispute arising from these terms or use of the service will be resolved in the state or federal courts located in Jefferson County, Kentucky.

15. Contact

Questions or notice of disputes: [email protected].

By using senior-bridge, you acknowledge that you have read and accept these terms.